Senior Engineer - Senior Engineer EchoStar Employee Review

1.0
Oct 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Casual dress, somewhat geeky creative culture, at least in earlier times in Atlanta. vI had a lot of respect for many of my engineering colleagues. I had an opportunity to take on a number of interesting roles and overall, my time there was good.

Cons

Atlanta location's culture (inherited from a start-up which EchoStar acquired) became more stifled as it came under pressure to fit in with the EchoStar corporate culture. Initially, there was cooperation between different EchoStar locations. With time, there developed more of a compartmentalization and a feeling like the different centers were competing with each other rather than working towards a common goal. Other reviewers have done a good job of capturing some of the problems. I will add the following: projects always had official schedules that were unrealistic and nobody honestly believed them. Nothing unusual about that – its been the case everywhere I’ve worked. But it seemed to be more of a problem at this company and it had more demonstrable impact on outcomes. Management insisted on making decisions based on the unrealistic schedules even when another choice would improve the real achieved schedule. In other words, choices were made for short-term benefit in an effort to appear to honor a schedule which had no credibility. This often resulted in actual additional schedule slips and quality problems. There were other serious concerns that I don't feel at liberty to discuss, not even in an anonymous forum. Atlanta Engineering has been closed, although there is an attempt to do a spin-off to take advantage of the assets and technology.

Explore other reviews about EchoStar

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of opportunity to move around to different departments and try new things.

Cons

Not very flexible work life balance

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EchoStar Response
1mo
It is wonderful to hear that you found so many avenues for internal mobility and enjoyed exploring different departments during your time with us. Fostering a workplace where employees can try new things and chart diverse career paths is something we deeply value. We also appreciate you raising your concerns regarding scheduling flexibility. Finding the right harmony between operational needs and individual work-life balance is a continuous focus for us, and insights like yours are incredibly helpful as we work to enhance our overall employee experience.
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great perks, overtime available at times, great co workers and love helping customers

Cons

Customers yelling at you at 7am before you’ve had your morning coffee, some supervisors micromanaging, the fact that you have to promote promote promote even when customers flat out say no some supervisors want you to keep pushing and that’s honestly a problem for me, if they say no it’s no, we are not in the sales dept. I understand that their numbers are also important but sometimes the pressure is too much, so much so that sometimes I just feel like getting another job if I’m being honest, and I honestly love it but some supervisors do too much, we not only have advanced tech but starlink customers that we have to help, we have a certain time limit for starlink and agents offering starlink to customers then saying” you can call to cancel tomorrow” adds more pressure because now they don’t want you to assist the customer in cancelling now it’s just tickets, tickets is not enough for customers they want a solution not some ticket that’s not going to get them a resolution in a timely manner.

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EchoStar Response
18h
It is incredibly heartening to know that you enjoy working with your colleagues and find true fulfillment in assisting our customers. We are also glad that our employee perks and overtime opportunities have been a positive aspect of your time with us. At the same time, we hear your concerns loud and clear regarding the intense pressure surrounding promotional metrics and the difficulties of managing complex customer service tickets under strict time constraints. Our goal is to provide a supportive environment where our frontline teams feel thoroughly appreciated and properly equipped, rather than overwhelmed. Your honest perspective regarding how metrics are communicated during team meetings gives us a clear area to focus on as we continuously strive to refine our workplace culture and operational balance. We genuinely appreciate you sharing your experience to help us grow into a better company.
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