Not a good place to work. - Spacecraft Engineer I EchoStar Employee Review

1.0
Mar 31, 2014
Recommend
CEO approval
Business Outlook

Pros

The only pro is that you can gain experience to get a better job elsewhere.

Cons

The environment is toxic. There is a bully-victim culture. The different teams do not work well together, and there is open antagonism between different teams. Managers are openly insubordinate to senior managers and badmouth other teams. The Spacecraft Operations Center (SOC) is known as "The Ivory Tower" in the Cheyenne Broadcast Center, because many of the other employees in the Broadcast Center perceive that SOC employees feel like they are better than everybody else. That can make it difficult to interface with other departments. There are very limited opportunities for professional growth. Most of the long time employees have found their niche and have no incentive to train new people. As a new engineer your responsibilities will be mostly technical writing and administrative tasks. There is a feeling that if too much effort is put in to training new people, they will leave the company to get another job sooner. There is a strong emphasis on "the way we've always done things". EchoStar does not want to invest the time in keeping their processes up to date. There is a lot of employee turnover. From about 2004 to 2013 I know of four recent college graduates hired as engineers in the Cheyenne SOC. All of them have now moved on. Three of them left on bad terms, and the other one left the company as soon as he could find a better job. During the same time period I know of three other more experienced engineers who left because they did not like the environment. The Cheyenne engineering team target size was five to six people during these years. The salaries tend to be on the low end of the industry. The bigger problem we had with recruiting was that the Cheyenne area tends to be unappealing to young people. And living in Fort Collins is not acceptable because the distance is too great to fulfill your on-call responsibilities promptly. The Gilbert, AZ office seems not to have as many problems as the Cheyenne office. If you have the opportunity to go there it may be better for you.

Explore other reviews about EchoStar

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of opportunity to move around to different departments and try new things.

Cons

Not very flexible work life balance

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EchoStar Response
1mo
It is wonderful to hear that you found so many avenues for internal mobility and enjoyed exploring different departments during your time with us. Fostering a workplace where employees can try new things and chart diverse career paths is something we deeply value. We also appreciate you raising your concerns regarding scheduling flexibility. Finding the right harmony between operational needs and individual work-life balance is a continuous focus for us, and insights like yours are incredibly helpful as we work to enhance our overall employee experience.
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great perks, overtime available at times, great co workers and love helping customers

Cons

Customers yelling at you at 7am before you’ve had your morning coffee, some supervisors micromanaging, the fact that you have to promote promote promote even when customers flat out say no some supervisors want you to keep pushing and that’s honestly a problem for me, if they say no it’s no, we are not in the sales dept. I understand that their numbers are also important but sometimes the pressure is too much, so much so that sometimes I just feel like getting another job if I’m being honest, and I honestly love it but some supervisors do too much, we not only have advanced tech but starlink customers that we have to help, we have a certain time limit for starlink and agents offering starlink to customers then saying” you can call to cancel tomorrow” adds more pressure because now they don’t want you to assist the customer in cancelling now it’s just tickets, tickets is not enough for customers they want a solution not some ticket that’s not going to get them a resolution in a timely manner.

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EchoStar Response
1d
It is incredibly heartening to know that you enjoy working with your colleagues and find true fulfillment in assisting our customers. We are also glad that our employee perks and overtime opportunities have been a positive aspect of your time with us. At the same time, we hear your concerns loud and clear regarding the intense pressure surrounding promotional metrics and the difficulties of managing complex customer service tickets under strict time constraints. Our goal is to provide a supportive environment where our frontline teams feel thoroughly appreciated and properly equipped, rather than overwhelmed. Your honest perspective regarding how metrics are communicated during team meetings gives us a clear area to focus on as we continuously strive to refine our workplace culture and operational balance. We genuinely appreciate you sharing your experience to help us grow into a better company.
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