It's a job. - Anonymous employee EchoStar Employee Review

1.0
Jun 12, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a pay check (although small by industry standards) so it beats unemployment. Low expectations so the underachiever can coast through. Stock purchase plan has higher cap than many places so you can make a bit of extra money by going "all in" and hitting the sell button when the shares hit your account (IMHO it's not a long term investment).

Cons

Low pay compared to technology companies. Extremely bad benefits (Example, I know people that go out on the street for insurance because they can get a better deal than the Echostar insurance). Very top down management structure - ideas that come from below, no matter how good, have no value with management - it's very much an attitude that "we're managers because we're smarter than you so your ideas don't have value". This is very much shown to employees as "we've been successful for 20 years doing things the way we have so there's no reason to change" - and if they wanted to change, why would the keep bringing back the same old upper managers that the company was founded with? As for the common employee - to management you're just an easily replaceable cog in the machine. Don't expect to be treated with respect. Management has no clue as to how to schedule and manage a large program. New programs are started after months of deliberation at the upper reaches of the company with a dictated due date. No one does a bottom up analysis to determine if the due date is even achievable. Instead they brow beat folks to put in extra hours to meet some arbitrary date on their task. But inevitably some other area couldn't even get close to meeting their deadlines because they are way understaffed and poorly managed. And the downside for missing a schedule by months? Well it's not the upper management who arbitrarily dictated the date that faces the heat. Upper management loves to micro-manage things far below their level while ignoring things that they should be doing. For instance, Mike Dugan has to approve all performance reviews. Last year they were delayed 3 months (including cost of living adjustments being delayed) while he tried to change the design of a remote control that the customer had already approved and which there were already thousands of built remotes in the warehouse. Mr Dugan, the customer is always right even when it's not what you want. A coworker that recently departed to greener pastures was asked where her company loyalty was. She replied that loyalty is something earned, not demanded, and what had Echostar done to earn loyalty from it's employees? Pretty much sums up the feeling in the trenches. As the economy turns, many people will be leaving to find greener pastures bc the company not only isn't doing anything to earn loyalty, it's in fact acting like it's doing a favor to give the employees a job.

Explore other reviews about EchoStar

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of opportunity to move around to different departments and try new things.

Cons

Not very flexible work life balance

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EchoStar Response
1mo
It is wonderful to hear that you found so many avenues for internal mobility and enjoyed exploring different departments during your time with us. Fostering a workplace where employees can try new things and chart diverse career paths is something we deeply value. We also appreciate you raising your concerns regarding scheduling flexibility. Finding the right harmony between operational needs and individual work-life balance is a continuous focus for us, and insights like yours are incredibly helpful as we work to enhance our overall employee experience.
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great perks, overtime available at times, great co workers and love helping customers

Cons

Customers yelling at you at 7am before you’ve had your morning coffee, some supervisors micromanaging, the fact that you have to promote promote promote even when customers flat out say no some supervisors want you to keep pushing and that’s honestly a problem for me, if they say no it’s no, we are not in the sales dept. I understand that their numbers are also important but sometimes the pressure is too much, so much so that sometimes I just feel like getting another job if I’m being honest, and I honestly love it but some supervisors do too much, we not only have advanced tech but starlink customers that we have to help, we have a certain time limit for starlink and agents offering starlink to customers then saying” you can call to cancel tomorrow” adds more pressure because now they don’t want you to assist the customer in cancelling now it’s just tickets, tickets is not enough for customers they want a solution not some ticket that’s not going to get them a resolution in a timely manner.

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EchoStar Response
15h
It is incredibly heartening to know that you enjoy working with your colleagues and find true fulfillment in assisting our customers. We are also glad that our employee perks and overtime opportunities have been a positive aspect of your time with us. At the same time, we hear your concerns loud and clear regarding the intense pressure surrounding promotional metrics and the difficulties of managing complex customer service tickets under strict time constraints. Our goal is to provide a supportive environment where our frontline teams feel thoroughly appreciated and properly equipped, rather than overwhelmed. Your honest perspective regarding how metrics are communicated during team meetings gives us a clear area to focus on as we continuously strive to refine our workplace culture and operational balance. We genuinely appreciate you sharing your experience to help us grow into a better company.
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