Pros
Great perks, overtime available at times, great co workers and love helping customers
Cons
Customers yelling at you at 7am before you’ve had your morning coffee, some supervisors micromanaging, the fact that you have to promote promote promote even when customers flat out say no some supervisors want you to keep pushing and that’s honestly a problem for me, if they say no it’s no, we are not in the sales dept. I understand that their numbers are also important but sometimes the pressure is too much, so much so that sometimes I just feel like getting another job if I’m being honest, and I honestly love it but some supervisors do too much, we not only have advanced tech but starlink customers that we have to help, we have a certain time limit for starlink and agents offering starlink to customers then saying” you can call to cancel tomorrow” adds more pressure because now they don’t want you to assist the customer in cancelling now it’s just tickets, tickets is not enough for customers they want a solution not some ticket that’s not going to get them a resolution in a timely manner.
