Pros
Good benefits and pay. The other techs are great guys. Technical assistants in Texas are great guys too.
Cons
Constant changing of procedure. They care more about sales than customer service. Mangers are out of touch with the technicians. We are treated like the lowest common denominator when we are in fact the primary source of revenue. Spent 15 years and worked in three different states for them and only saw one technician promoted and he was later fired. They would rather bring in pizza parlor managers and pay them low wages to be area managers and keep the techs in the field selling. You have to sell $20000 a month or you get written up. Creates a environment where techs are focused on sales instead of providing service for the customer. Too many employees who do redundant jobs in corporate and bring in no money for the company.