Too many roles put on understaffed/underpaid TRs - Territory Representative Ecolab Employee Review

2.0
Aug 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Good coworkers. Company car. They pay for your commute (clock in when you leave home, clock out when you get home).

Cons

Hired to be a "Sales and Service Territory Representative" and get trained in sales and service? Get ready to spend most of your time as the billing department, order management, collections agent, repo man, and your own human resources department. None of which is included or mentioned in the training. Training which is very rushed and tries to cram learning a legitimate trade into a few short months. They also use too many apps, most of which are awful, very clunky and hard to navigate. The sale incentives aren't good. The most you can hope for is an extra $500 per month. You are also technically "on-call" 24/7 and can receive calls, texts, or emails from customers late at night wanting service. Management is simply terrible and the company has reached a point where they are so obsessed with sales and have so many accounts, they don't have enough people to properly caretake those accounts. Hence, the pushing of so many roles and so much work on TRs.

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Ecolab Response
3y
Thank you for your feedback. Your work is important to us and we appreciate your ongoing impact and willingness to take on meaningful challenges. We encourage you to share your concerns with your manager or HR business partner.

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Cons

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2.0
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Pros

The pros are four day work week 10 hour days, with many Fridays volunteer overtime They try to make a friendly environment

Cons

The pay is not as good as the other places around the area – odd for a fortune 200 company Daily quotas on work – some of them are unrealistic Many department supervisors – a.k.a. “coaches “ are pretty good – one or two are not. Typically these are the ones that have been there for 25 years plus. 20 minute break in the morning, 20 minute break for lunch 10 minute break in the afternoon You are truly on your feet for majority of the 10 hour day The corporation tries to make a friendly environment, but very few employees involve themselves in it. Much backstabbing among line workforce, not a healthy environment. Line workforce runs to supervisors constantly about other people when they should be concerned about their own work. Management has their favorites and you could see that by who who they talk to, and who Brown noses them

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