Run. - Customer Service Representative (CSR) Edenred Employee Review

1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid. Nice Coworkers and good amount of PTO.

Cons

Low Pay. Very low for the kind of company it is. No problems gets solved and you stuck dealing with a terrible product that works off and on for customers. People call angry for valid reasons and most of the time, you'll not able to do anything. You'll be told that something is fixed meanwhile it is NOT. You'll work overtime and manager will be on your behind pinging you left and right when you're a minute late while they can just dip randomly and be unhelpful and pile all the work and dump it on other people. Stressful, bloody stressful and awkward. You are reminded that you are at the bottom of the barren and overall a horrible time.

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Edenred Response
4d
Thank you for taking the time to share your feedback. We appreciate your recognition of the hybrid work environment, your colleagues, and the PTO offerings. At the same time, we are concerned to hear about your experiences regarding workload, leadership support, compensation, and the challenges you encountered while supporting customers. Providing employees with the tools, resources, and support they need to be successful is important to us, and we recognize the impact that product issues and operational challenges can have on both employees and customers. While your experience does not reflect the workplace we strive to create, we value candid feedback such as yours as it helps us identify opportunities for improvement. We encourage former and current employees to share concerns directly with Human Resources so we can better understand their experiences and continue strengthening our employee and customer experience – please consider reaching out to us at HRBandEUSA@edenred.com to continue the conversation. We wish you the best in your future endeavors.

Explore other reviews about Edenred

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with a special energy, a talent group of fighters in good spirit, great ambitions and greater people

Cons

The pain after big growth, to much control and push back

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent culture with flexibility around working remote.

Cons

continuous challenges regarding personnel changes and ability to move upward.

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Edenred Response
4d
Thank you for taking the time to share your feedback and for recognizing the flexibility and positive aspects of our culture. We understand that periods of organizational and personnel change can create challenges, particularly when it comes to career growth and advancement opportunities. We are continuously working to strengthen our talent development processes, create clearer pathways for progression, and support employees as the business evolves. We appreciate your contributions during your time with Edenred Pay and wish you continued success in your future endeavors.
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