Significant disconnect between recruitment promises and operational reality - IT Infrastructure Manager Edenred Employee Review

1.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Laid back atmosphere. Fast paced. Great work life balance. You get to challenge yourself on a daily basis that allows you to feel a sense of accomplishment.

Cons

Management Culture: The organization suffers from a lack of accountability at the upper management level. There is a frequent "finger-pointing" culture rather than a focus on collaborative problem-solving. Operational Disorganization: Internal workflows and processes are highly disorganized, leading to unnecessary friction in daily tasks. Communication Barriers: Significant language and communication barriers across global teams often stall progress on critical initiatives. Recruitment Transparency: The most disappointing aspect was the lack of honesty during the hiring process. The actual requirements and expectations of the role differed significantly from what was presented during interviews, particularly regarding flexibility and location. Technical Debt: The company struggles with significant operational inefficiencies and a lack of investment in modernizing its internal processes, which makes it difficult for high-level professionals to execute effectively.

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Edenred Response
2mo
Thank you for sharing your detailed feedback and for recognizing some of the positive aspects of your experience. We are committed to building a transparent, well-aligned organization, so it’s concerning to hear where we may have fallen short—particularly around communication, infrastructure, and the candidate experience. We are committed to fostering an inclusive environment where employees feel heard and supported, including when raising concerns or requesting assistance, and we take this input seriously as we continue to improve consistency and accountability across the organization. If you’re open to providing additional context, we welcome you to reach out at humanresources@edenredusa.com—your perspective can help us drive meaningful improvement.

Explore other reviews about Edenred

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with a special energy, a talent group of fighters in good spirit, great ambitions and greater people

Cons

The pain after big growth, to much control and push back

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent culture with flexibility around working remote.

Cons

continuous challenges regarding personnel changes and ability to move upward.

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Edenred Response
4d
Thank you for taking the time to share your feedback and for recognizing the flexibility and positive aspects of our culture. We understand that periods of organizational and personnel change can create challenges, particularly when it comes to career growth and advancement opportunities. We are continuously working to strengthen our talent development processes, create clearer pathways for progression, and support employees as the business evolves. We appreciate your contributions during your time with Edenred Pay and wish you continued success in your future endeavors.
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