Great company, role wasn’t for me - Enrollment Coach EducationDynamics Employee Review

3.0
Aug 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The company is great, you do get to work with some amazing people. The benefits are solid; unlimited PTO, company discounts on hotels, fun culture, they invest heavily in your training, and want to see you succeed

Cons

The Enrollment Coach role just wasn’t for me. I came from another admissions job and the pay was significantly lower for this position. With the cost of living increasing and inflation, I had to look for something with higher pay. I also didn’t like how strict the KPI’s were, the compliance stuff, how you have to be hard wired into the internet, your calls and screen is recorded and scored, you basically follow a script when talking to students. It seemed like a lot for little pay.

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Pros

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Cons

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1.0
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Pros

Weekly pay, not many meetings.

Cons

They suddenly dropped company sponsored heathcare (they use the marketplace now which is unaffordable and covers virtually nothing) and they no longer contribute to the 401k!!! The worst! Extreme micromanagement of words like YOU and WE because it’s seen as “promising language”. Example…if you’re telling someone “you can apply” you have to say “STUDENTS can apply” or else you’re promising and how dare you!! This results in low score cards because it’s hard to talk to someone in third person!! They use AI to catch these words you say to find little mistakes so they can give you a low score cards! You’re being watched ALL the time! The dialer is constant! You can’t get up because you’re tied to your headset and can’t use a wireless one because it’s forbidden. They even screen record to make sure you’re hard wired to the modem so don’t even think about going to work remotely somewhere besides being tied directly your modem! They say it’s because the connection is better but we know how wireless works and that’s simply not true.

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