2.0
Feb 27, 2019
Current employee, more than 1 year
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
Non-Traditional pharmacy setting. Great co-workers. Plenty of training. The programs they have to reach out to members are well-intentioned.
Cons
An unintended consequence to all the policies, restrictions and requirements is that managers who enforce them get stuck being police; instead of hearing suggestions that could improve patient care. Screen monitoring, time of calls, aftercall work, breaks, etc. are carefully and strictly watched. Interviews suggest the position was to complete MTMs. However, reading a script mindlessly and requirements to meet call volumes eliminate any meaningful impact.