It was okay for temporary. - Customer Care Representative Elevance Health Employee Review

1.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO,health insurance benefits, the day goes by fast as you stay busy, training was nice. Temporary work from home which has been convenient.

Cons

You had to take your lunch/breaks almost spotty on the dotty, which was hard a lot of days which throws you out of their “adherence”, management is terrible, never really had one on ones with my manager like I was supposed to and when she scheduled them, they would get canceled for some reason. Micro-managing you weren’t hardly allowed any time to wrap up your calls, and you were constantly getting messages from management for being on a call over 14 mins, as well as for being in after call that had not even went over a minute. The teams chat was not helpful at all, as you never got responses. You just really learn to go with the flow with your resources. Have to meet a lot of performance goals, which can be easy and hard. But you’re only recognized if you’re showing high performance. Barely able to even take your PTO that you have worked hard to accrue. They never want to allow you any time off.

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Explore other reviews about Elevance Health

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Purpose of Role, Pay, Dept Leadership, Support and Tools to do job.

Cons

Challenges with population, Different platforms to get job done,

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Cons

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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