Pros
Work from home, good salary.
Cons
Micromanaged, which is an insult to my skills. You can’t close a case without permission. No time for lunch break, or any break. No time to get up to stretch or go to bathroom (you will only get behind). Expected to make 20 or more calls per day. Each successful call takes 30 plus minutes to document even after the call. Call center environment-incoming calls in addition to all the other 20+. Plus 5-8 reports to review daily for new assignments. A wired headset, so calls are recorded and you can’t move around. Monthly audits rip you apart if you forgot to ask something during your calls. We also have to write up presentations for complex members to present in rounds, and cover calls for someone else on the team almost every day (extra work and time we don’t have). Takes 4-5 months from hire date to get a new employee independent because of waiting for other states RN license, and poor orientation plan-no checklist of items to review with orientee.