High turn over rate of employees, No resources to help mbrs, Constantly critiqued by QA - Customer Service Representative (CSR) Elevance Health Employee Review

This job has a high turn over rate for a reason.. they offer low pay and are always hiring constantly offering bonus incentives etc. Although career growth was promised and seemed like a hopeful outlook, I was quick to learn it is company policy that you are forced to stay in this call center position minimum ONE YEAR before you can move up or even apply to any other department. Customer abuse was not once addressed and is a constant problem. You make peanuts at this company, I actually recently applied for same position with their competitor another large health insurance got offered $20/hr with my qualifications. So I highly suggest, that while this is a remote opportunity, there are companys that will pay you more. Some that are constantly hiring I will just post it here include ( Amazon, Home Depot, OneTouch Direct, Cigna Health) and check other big health insurance companies, you would be SURPRISED how well they treat their employees elsewhere, in comparison makes me feel like I was a full time slave for Anthem I used to be eager to do my job, but as time passed the more I realized there were no resources to help members.. and it is like upper management knows it and doesnt do anything. For example, doctors listed on the 'list' we send out are neve really in network.. never have I heard of an insurance company that does that, we are told to just tell the customer bandaid solutions like 'sorry the system isnt always up to date with some providers' when truth is, its 80% of the time this issue, customers take out their frustration on you, and management knows this. 'Formal grievances' are constantly forward to different departments. 'Value Added Benefits' are essentially made up, seriously. Member is entitled to asthma friendly bedding and sheets, it gets approved but guess what we have no vendor to fill it. Member is entitled to doula services but uh oh they have no doulas in network anywhere in the state, simple things. But above all, it is Quality Assurance that has made the most de motivated. The constant failed calls all because I didnt mention your stupid survey at the end is ridiculous. Calls where the customer has voiced their extreme satisfaction with the service I provided and QA nitpicks and fails me like they are vultures. That IS dramatic, but essentially they spend all day looking for failures and while quality is necessary in any call center, the team here at Elevance fails to acknowledge any calls where I have gone above and beyond for a customer, so I have completely stopped doing just that. The lack of pay is the cherry on top I am writing me two weeks notice as we speak. Go with a company that values you, because Anthem is not it. And do not get me started on the name change.