The job seems like all the others - CSR Elevance Health Employee Review

4.0
Oct 8, 2023
Recommend
CEO approval
Business Outlook

Pros

First chance at remote work. Extensive training Decent benefits Fitness center or reimbursement for a fitness center educational reimbursements free food days advancement opportunities wonderful sweet management

Cons

No one really knows the answers to things. If you ask about education reimbursements they can send you a link but if you ask specific questions I have yet to find someone to answer them. They don't seem to have accommodations when it comes to people working at home needing modifications such as ergonomical chairs, standing desks. Training can be very long and drawn out if you know what you are doing and are tech savvy be prepared to spend a lot of time waiting on other people. You are told all the way through training and on the job training how this is all a family and that you will know these people for life. I get that people are busy and that they are working but I have written people I was in training with that said write me after training if you have questions and not received a response from weeks later. They could definitely streamline the 100 different programs they use into a drop down service to make answering question easier and more efficient. They talk a lot about advancement, but don't really give you much direction on how to do that.

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Elevance Health Response
2y
Thank you for your review. We’re listening and appreciate your feedback.

Explore other reviews about Elevance Health

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with Job satisfaction Work at home They make a lot of effort to allow you to feel like part of the team

Cons

Sometimes have to work late, but there are shifts available that work when you have kids in school.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Cons

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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