Company is way ahead of when these negative reviews were written - Customer Success Manager Ellucian Employee Review

5.0
Feb 3, 2017
Recommend
CEO approval
Business Outlook

Pros

I can only speak for the customer success org, but as a millennial working for a huge software company (kinda the dream) I can say that there are well defined steps that employees can take to move up the ladder and it's not just into a management position, its 4 or 5 levels above that too. Professional growth and asking questions isn't just recommend during onboarding and then forgotten, it is continuously brought up and opportunities are pushed so the employees become better and bring more value to the team and to the company. Our direct reports are blunt and honest about things and it feels like an actual team even though members of the team are scattered across the country. We have the ability to work from home in a lot of positions and if you live in the northern Virginia area there is a brand new state of the art HQ opening up that is a west coast tech startup dream. Work is consistent and challenging and I have never felt like I was left out on my own. The company has worked hard since their merger (which if you read other reviews did cause a lot of issues) and the Ellucian culture is now very strong and that makes me feel like I am a productive part of the business.

Cons

This is my first remote position so it does take a while to get use to not working hand in hand with other people. Building close relationships with people takes a longer time because of this. I have learned that working from home actually makes me more productive though. There are times during the year where the entire team meets up which is great. Compensation could be higher, I live in a very expensive area though so that could be subjective.

Explore other reviews about Ellucian

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is amazing, great team to work with. Lots of opportunities to advance and learn new things

Cons

None. I've had an amazing experience working for Ellucian!

1
1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are plenty of employees who pour their hearts into this mission.

Cons

There’s an acute difference between being an incompatible coworker and a crappy person. Ellucian is led by some people (no names) who need to learn how to be a freaking human. The manipulation, deceit, rage, selfishness, and lack of self awareness were traits exhibited by these folks regularly, if not daily. It’s not hard to choose respect over ego. You can have conviction and not ruin peoples’ weeks at the same time. The sky isn’t falling.

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