It's call center work. - Help Desk Technician Ellucian Employee Review

3.0
Sep 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Most everyone I worked with was nice and not too hard to get along with.

Cons

The customers can be hard to deal with sometimes, and the training was too short, said they would give us 1 week of training, and 1 week as a shadow of someone taking the calls, but the week as a shadow never happened.

Explore other reviews about Ellucian

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is amazing, great team to work with. Lots of opportunities to advance and learn new things

Cons

None. I've had an amazing experience working for Ellucian!

1
1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are plenty of employees who pour their hearts into this mission.

Cons

There’s an acute difference between being an incompatible coworker and a crappy person. Ellucian is led by some people (no names) who need to learn how to be a freaking human. The manipulation, deceit, rage, selfishness, and lack of self awareness were traits exhibited by these folks regularly, if not daily. It’s not hard to choose respect over ego. You can have conviction and not ruin peoples’ weeks at the same time. The sky isn’t falling.

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