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      Embark Veterinary

      Engaged Employer

      Embark Veterinary reviews

      Used to be great- trending in the wrong direction - Customer Service Representative Embark Veterinary Employee Review

      3.0
      Jan 19, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hands down the best part of working at Embark was the people. Everyone there is very motivated about canine health and takes a lot of pride in their work. The most tight-knit, supportive and fun group of people I've worked with! While there are definitely some issues at the top level, everyone there seemed to love the people on their teams and I was no different. Before the layoffs, they were pretty good about fostering a sustainable and supportive company culture: summer fridays, unlimited PTO, happy hours, etc. I imagine that's changed a bit with the overall direction of the company, but they definitely try to focus on life outside of work and avoiding burnout

      Cons

      Firstly, the pay was not competitive for the area. While the benefits and culture made up for some of that, they still could afford to pay entry- and mid-level employees much more than they're doing. Additionally, promotion from within is pretty rare, unless a direct superior leaves there are very rarely opportunities to move up. The big problem obviously is the overall direction of the company. After repeatedly stating that they weren't projecting any layoffs, they suddenly cut 20% of the entire workforce. They obviously severely mis-judged the viability of new products, and rented a huge office that was never more than a quarter full (they're downsizing in the next few months to a smaller space) It's a shame because Embark used to be an exciting place to work that was one of the most promising start ups in the vet world, but that's pretty clearly no longer the case. While the people there are great, if you're looking for a long-term company I'd unfortunately avoid Embark for the time being

      avatar
      Embark Veterinary Response
      3y
      Thank you for taking the time to provide your feedback. We are glad to hear that you value your colleagues and we agree Embark is fueled by talented, caring, dedicated, and mission driven people. At a time of change, it’s our goal to maintain the best parts of our culture and provide a supportive and enriching experience for our employees with great benefits and a continued focus on work-life-balance. Regarding compensation we use market data to review salaries twice a year to ensure our total compensation packages are competitive. As we've scaled we've done a few rounds of market adjustments to increase salaries and believe we are competitive in terms of our pay and benefits, though always open to feedback where there is evidence that that is not true. We remain optimistic about the future of Embark and our science and research that powers the best canine DNA on the market. Our team is committed to improving how we scale and develop future products to achieve our mission of improving the life of dogs and will take your feedback into consideration as we continue on our mission.

      Explore other reviews about Embark Veterinary

      5.0
      Mar 24, 2025
      Performance marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Embark is an incredible place to work! You get to dive into a variety of projects, and the team is extremely tight-knit, fostering real opportunities for growth. Your voice is heard, and people genuinely value new ideas. Everyone is hardworking, open-minded, and excited to take on challenges—it truly feels like a family (or a dog pack!). The perks of working for a dog-focused company speak for themselves—who doesn’t love dogs? Plus, the benefits are excellent, with great healthcare, work-from-home flexibility, and an office in Boston for those who prefer in-person collaboration.

      Cons

      The office space is on the smaller side, but with the shift toward remote work, it’s been a smart and natural transition. The previous larger space wasn’t necessary for how the company operates now.

      1.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is genuinely passionate about helping pet parents understand and care for their dogs.

      Cons

      The CEO creates a toxic culture. He frequently gossips about his direct reports behind their backs and even to their more junior team members. This has created constant and significant churn among the executive team which leads to paralysis in the organization. The company is in a negative growth spiral and there is no coherent plan to correct it.

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