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Embassy Suites

Part of Hilton

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Extremely Busy Overnight - Night Auditor Embassy Suites Employee Review

1.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Coffee, Front Runner Train, Stability.

Cons

This hotel is directly off the highway and the front desk is extremely busy all night with check-ins, snack purchases, and other guest requests. There is no overnight security guard or maintenance person that could assist with the tremendous amount of housekeeping calls between 11pm and 4am for extra pillows, blankets and toiletries, at a time when it is nearly impossible to get away from the desk. There are also a lot of calls for maintenance having to do with the air conditioning system in the guest rooms. The Night Auditor is alone at an extremely busy property, and the weekend is a madhouse.

Explore other reviews about Embassy Suites

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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