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Embassy Suites

Part of Hilton

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Embassy Suites - Anonymous employee Embassy Suites Employee Review

4.0
Oct 12, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very flexible environment as well as very good pay with tips. Everyone is very friendly, which makes working there easier.

Cons

Because of the economic downturn, it seems like there has been an overall decrease in the amount of people employed. This results in lots of work needed by a few individuals, as well as an expectation for the quality to remain unchanged by upper management. There is also a lack of training and poor communication between what management wants and what we know. It also seems like there are trust issues and instead of letting a capable individual be in charge of a facet in the company the general manager feels like he must do it all himself.

Explore other reviews about Embassy Suites

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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