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Embassy Suites

Part of Hilton

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Unfulfilling work - Night Auditor/Front Desk Agent Embassy Suites Employee Review

2.0
Jan 18, 2022
Recommend
CEO approval
Business Outlook

Pros

After completing the audit tasks, it's often quiet enough to work on personal projects at the front desk. I used this time to apply for other jobs.

Cons

-You'll need to rearrange your entire life to suit the overnight hours. This makes it incredibly difficult to maintain friendships/relationships. -The pay is definitely not enough for your sacrifice. Not even close. -You are often left alone in dangerous situations. For instance, I had drunk men start a fight in the lobby on more than one occasion; a group of teenagers threw rocks at me and at customers' cars one night; and homeless men frequently tried to sneak in to sleep in the atrium or bathrooms. There were no managers available overnight and I was expected to deal with each of these situations alone while continuing to serve at the front desk and complete the night audit tasks at the same time. -The training process is redundant, unhelpful, and an absolute waste of time. The online training process takes around 50 hours to complete, and most of the questions on the quizzes are not useful to the overnight team in any way. -The daytime managers were very condescending and couldn't fathom why I didn't want to continue working there when I received an incredible job offer abroad. -Managers required overnight staff to show up to team meetings in the middle of the day when we were supposed to be sleeping.

Explore other reviews about Embassy Suites

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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