Call center - Anonymous employee EmblemHealth Employee Review

The software is terrible. Stuff shows up in the wrong boxes. Very easy to give wrong info because where stuff pops up. There’s two programs ESAWS and some old Microsoft DOS program. ESAWS just pulls from the 1980s program and stuff pops up in the wrong spot. I was not trained on a lot of the stuff when I got to the floor. I legit had no clue what I was doing. I gave so much wrong information accidentally. Training is 8 weeks long but legit I knew next to nothing coming out of training. The trainer reads a script when training and when you ask a question she looks at you like a deer in headlights.