Sterile Corporate Culture - Senior Customer Service Associate Emerald Employee Review

1.0
Jan 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Compulsory corporate retreats. Strong corporate hierarchy. Peons know their place.

Cons

No communicated vision/philosophy outside of 'growth'. Leadership believes culture can be created in a board room. EBITDA > people

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Emerald Response
10mo
Thank you for your review. It's always helpful for us to understand the experiences that our people are having across our business. You may know that our CEO, Hervé Sedky, and his leadership team have started to build a strategy that's fully aligned with our values. As this is rolled out our people will start to see a clear picture of the long term vision and how their work contributes to it and to our culture which you rightly state is the responsibility of all our people to build.

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5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Company best people to work with.

Cons

I cant think a cons for this

2.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

-Depending on what team you're on, you get a lot of autonomy. (on the flip side, see con- if you're on the wrong team) -Good benefits -Fun events & Travel opportunities

Cons

-People getting laid off left and right all time. One minute you have a team mate and the next they are just gone. -Management is top heavy and operates like a fraternity -If you're on the wrong team every move is watched -Your job is NEVER safe -Imagine with the acquisition that was just announced by Apollo that the reason for layoffs was to become lean before transition. I would hedge bets that this will also continue to be a numbers game and positions are going to be uncertain -Sales plans are always ambiguous and there were even times where the plan wasn't out until several months into the year. Expected to sell over and above but didn't always have a sales plan to follow. It was always changing.

3
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