Good place to get started, but not a place to stay - Patient Account Representative Emory Healthcare Employee Review

2.0
Feb 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Health insurance starts first day, department supervisors and colleagues are friendly

Cons

I interviewed for two positions at the Emory Healthcare. I got the job from the second interview, not the first. I was qualified for both and had experience. The only difference was in the first, as a recent graduate from a masters program, I, being proud of my achievements spoke about them. In the second interview I downplayed my education and didn't even mention my achievements. This and the low pay has led me to conclude Emory Healthcare doesn't value the investment I made into earning a masters degree. I make less now than before I earned my bachelors degree. The recruiter who set up both interviews and the pre-employment steps was nothing short of rude and condescending. It really made me think hard, especially considering the low pay, about accepting the position. Unfortunately, being on my own, and being fresh out of school it was either that or homelessness. Employees are required to complete a baseline health questionnaire that asks if you have or ever had certain conditions, including questions like: are you pregnant?; when was your last period?; do you do self-breast exams? Frequency?; Do you wear seat belts? I think this has more to do with liability than determining if I can perform the position as I was told. The meeting with employee health, including completing this baseline health questionnaire, were stipulations to obtain the position. I think some of these questions are illegal, but they get around this by making you fill out your tax forms first. This is quite the invasion of privacy and deeply wrong on so many levels. Again, if I had not desperately needed the job I would have rejected it based on this alone. System orientation was long and redundant. It was a day and a half for me, but longer for others depending on the position. Each day of orientation was held at a different location which made this very inconvenient. Then on the second day we had to use our lunch to travel to the location we would be working for departmental orientation. The other thing is paid time off is accrued 8 hours a biweekly paycheck. All mandatory inclement weather closings, holidays, sick days, vacations, etc. come out of paid time off. This is a policy I've noticed is not popular. Also, I have heard from people within the department that supervisors are hired from outside or from other departments within Emory Healthcare. No one in the department has been promoted. It seems like a dead-end job that people stay in because the benefits are good. Health insurance starts on day one. The department staff and supervisors are friendly, so that is a plus in their favor. I will use this job as a way to get my bearings but I will be looking for a new position.

Explore other reviews about Emory Healthcare

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team to work with under the ECMO group at Emory. Fantastic boss and lots of opportunities within the team to advance your skills and gain a ton of experience.

Cons

Normal ECMO specialist ratios (1-2 ECMO patients: 1 ECMO specialist) is not the norm here. Typically have 3-6 patients on ECMO each shift

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

It's okay... I don't know how other ORs are run for comparison. Pay is alright. $47/hr and on-call is $8/hr. Have over 3 years of experience. Most people are pretty friendly. The friendly ones are starting to leave now, unfortunately.

Cons

Management doesn't fix problems. They won't respond to emails. Often don't have specimen printers, patient moving boards, etc. Tons of extra timeouts are kind of inconvenient (pre-op, pre-anesthesia, and pre-incision). Parking and commute are hassles. You can't park next to the hospital unless you are a doctor or advanced practitioner. At least 30min per day wasted on bus to and from hospital from parking tower I'm assigned. So much traffic to get to and from work. On call is very tiring. They frequently assign 7pm-7am overnight call right after 12hr shifts and then want you to stay because night shift didn't show up. Call requirement is at least 48hrs per month. Most OR rooms are super messy and badly stocked. ...Seems like more and more bad people are getting promoted to management positions. My immediate manager is good. The ones over her are not that great.

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