Pros
Supportive management. Choice of schedules. PTO benefit even for the part-timers. Opportunity to work from home in certain roles and locations. Decent benefits package overall.
Cons
Given the services being performed, current times mean getting crushed by the pressures daily as millions seek to return to work or to change jobs. This, combined with the pressures resulting from mergers and acquisitions, means management is looking for more ways to squeeze blood from a turnip. There are frequent network software glitches. Personnel must find ways to periodically improve their performance even in situations where they consistently exceed expectations performing under difficult circumstances. Applicants are frequently frustrated they lack direct access to branch personnel and must work with coordinator go-betweens who perform many routine services and troubleshoot individual issues. Multiple owned agency brands and types of relationships with the parent company create frequent stumbling blocks which can impair performance or fulfillment for both staffers and applicants. Current leadership is aiming at resolving at least some of these issues.