Leads by Example & Open Communication - Customer Success Manager (CSM) Employee Navigator Employee Review

5.0
Jun 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Treats others how you want to be treated, welcomes criticism, and does what's right by employees and clients. All employees (especially the CEO) are proactive about helping anyone in any department and encourages employees to voice their constructive criticism regarding the technology and/or otherwise. Leadership makes it a point to define a very healthy work/life balance. Leadership has an open door policy for all employees. The technology is best in class, offers best in class customer support, and is continuously improving/adapting the software as needed while the health insurance industry continuously changes. All employees have an opportunity for growth. New hires are provided a good onboarding program.

Cons

The technology's learning curve can be steep if you don't understand the health insurance industry due to benefit plan complexities.

Explore other reviews about Employee Navigator

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office culture, the management team really cares about their employees, pay is good for the position, and the PTO/paid holiday package and medical benefits are fantastic.

Cons

Not many. Would love to see the dental insurance be better. The company is going through a lot of changes as it continues to grow and sometimes processes get lost. Other than that it’s a great company!

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Very caring and thoughtful leadership. Above agerage compensation. Supportive of those you need to work remotely. Thorough training and excellent documentation of product. Amazing paid time off.

Cons

I don't really have anything.

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