HATE IT - Customer Service Representative (CSR) Empower Employee Review

1.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

still trying to find one.

Cons

truly awful place to work

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Empower Response
9mo
We’re sorry to hear that your experience did not meet your expectations. We take concerns about management and process oversight seriously and are own our practices to ensure fairness, accountability, and a positive work environment for all employees. We encourage all associate to reach out to HR when necessary.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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