Awful workplace, bad managers, high school cliques - Customer Service Representative (CSR) Empower Employee Review

1.0
Jan 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Retirement plan options, company match, pay

Cons

Management, work/life balance, morale, hard to move up in company, favoritism, terrible health insurance

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Empower Response
5y
Overall wellbeing is always a focus, even more so with the unique challenges of the last year. Empower strives to offer competitive benefits and wellness programs. Associates are encouraged to own their career through ongoing conversations about growth and development with their managers. All of our open positions are posted, allowing associates to apply for new opportunities; on average, approximately 40% of our positions are filled internally.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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