The Worst Culture I've Ever Worked For - Client Service Specialist Empower Employee Review

1.0
Nov 11, 2022
Recommend
CEO approval
Business Outlook

Pros

There are no pros that I can list at this time

Cons

I am micro-managed to death. I was part of the recent MassMutual acquisition and the process could not have been worse from a change perspective. I am demoralized and disrespected every single day. I have been doing this type of work for over 25 years and starting next week, I am required to enter how I spend every minute of every day in an Excel Spreadsheet. I have zero flexibility and work/life balance does not exist in this company.

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Empower Response
3y
Thank you for your helpful response. We understand integration can be challenging and we value and encourage associate feedback so we can improve the associate experience as we bring companies together.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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