Low pay, high customer churn, bad product - Anonymous employee Empowerly Employee Review

1.0
Mar 1, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like my current supervisor

Cons

too many to list - Have to deal with unhappy customers every day and having to tell them we don't do refunds Having to get all employees to help edit essays b/c the actual essay specialists are backed up (resulting in badly written/edited essays and upset parents and students) Counselor churn and upset students

Explore other reviews about Empowerly

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Structure, ability to choose caseload by grade level, continuing education opportunities like sessions with former admissions officers, admin staff are responsive, company is growing quickly

Cons

Not many protections for individual admissions counselors

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychecks arrived on time, and the software we sold was reliable.

Cons

• Sales reps repeatedly submitted incorrect information to prospects, with only brief corrections and no lasting improvement. • Repeated mistakes across the team were ignored instead of properly addressed. • Those in charge failed to track problems or create solutions, allowing the same errors to continue. • No meaningful coaching or correction followed mistakes.

2
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