Intake Coordinator - Intake Coordinator Encompass Health Employee Review

3.0
Apr 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Great office people and wonderful Branch Administrator. I'm seeing some positive solutions on issues that were previously ignored or put on a side burner.

Cons

Critically short staffed. Management above the office level is useless and detached from actual day to day operations. Often making bad decisions based on accepting as many cases as possible regardless of the ability to service properly. The sales teams and the operations team often seem pitted against one and other.

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Encompass Health Response
1y
Thank you for your review and for bringing this to our attention. Your feedback is important to us, and we encourage you to reach out to feedback@encompasshealth.com so we can discuss your concerns directly.

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5.0
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Cons

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Fair wages & positive rapport with therapy team

Cons

Poor leadership/administrative management team Mixed messaging on expectations/standards Questionable execution of ethical practices High case loads and no plan of support for staff Unreasonably high expectations/weight of metrics placed on Case Mgt team and treatment team staff rather than focus of best practice outcome for patients (bc admin does not want SNF rate to increase or NRC score to drop) Admin create culture that fostered several constructive discharges of staff members No work/life balance

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