Ramp goal - increases each week, if you are not able to meet your ramp goal (margin) after several weeks, you are placed on a PIP. If you still are not able to make your goal, you are terminated.
As an Account Manager, you make outbound cold calls to companies in hope of moving their freight. The 3PL (Third Party Logistics) industry is very competitive. When you call, often you are routed to a voicemail. When you do speak to a live person, often they're not interested. When someone is interested, you quote them the price for the lane, that you have calculated. If they like the quote you have to find a truck. Depending on the lane, you might spend hours trying to find a truck. It was a common practice to tell the shipper that you had a truck, when in reality you didn't. Some people had no issues with this, but for me, I felt it was unethical. On the flip side, you would have the truck all lined up, only to have them (truck) say that they had got a better rate with someone else!
Never in my life had I worked with such a dysfunctional business model.
The other thing that really bothered me is when I was going through hiring process, the ramp goal was not explained to me. If it had, I never would have taken the job.
The turn over was very high, I often wondered what it would have been like if they would have focused more on developing the employees they did have versus using the revolving door approach.
