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Ensemble Health Partners

Engaged Employer

Too Many Chiefs - Patient Access Specialist Ensemble Health Partners Employee Review

4.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Teamwork, Full-Time, Desk job, Get certified as a Patient Access Specialist after 6 months, learn to use Ballad Health's PHI system on the computer, possible to earn a bonus every fiscal quarter, depending on how well your dept did in collections that term, also you can donate or borrow PTO from a willing team mate if you run out. 401k matching. 2 weeks Vacation time each year (80 hours of PTO per year). Constant computer education and policy review to be completed weekly or so. Weekly competitions amongst your team mates to win fun things. Birthday parties. We get to talk to each patient before and during the intake process. Do all types of out patient and in patient procedure intake / registration. Your primary purpose is to ensure you have the right patient for the right procedure for the right date and time with the right insurances, in their proper order. It DOES matter which insurance you process first, second, and third.

Cons

Too many chiefs, not enough Indians. Some co workers are overly opinionated. Some will tell you how to do a process or procedure differently than the next person does it. Some don't want to do anything extra, but want to take all the credit for knowing how or telling other people what to do. Gossip machine.

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Ensemble Health Partners Response
2y
Thank you for taking time to share your feedback. At Ensemble, we aim to be better every day and continuously evaluate and refine our processes. At any time, we welcome you to contact us directly with your personal story at askjudson@ensemblehp.com or tellshannon@ensemblehp.com and let’s discuss your experience together.

Explore other reviews about Ensemble Health Partners

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good amount of PTO time, great health benefits, very supportive leadership and training team, weekly productivity meetings, positive work environment

Cons

I have nothing negative to say about the company overall.

1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

none, this company is horribly run and uses outdated workflows and software

Cons

pretty much everything. employees are insufferable to work with and pretentious, most engineering work is done overseas so it's impossible to coordinate effectively, and they'll scapegoat you for your department underperforming and fire you with the option of leaving or taking a 3 week PIP plan, which, by the way, is illegal. Also the benefits are horrible. I live in a major metropolitan area and nobody would accept the health insurance except for a doctor thirty miles outside of the city.

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