more communication from management needed - Production Analyst Epsilon Employee Review

3.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

compensation is fair; benefits are good (401K matching, medical and dental insurance paid at about 60%); ESPP; regular employee gatherings (food, drinks, music) when announcements are made or start of Red Sox season; nice, clean office setting (lower cubicle walls now the trend); 1:1 company match to non-profit donations that you make.

Cons

Not enough top-down communication from management; it always seemed like there was always some big secret on what was coming next. There never seemed to be enough time for additional training opportunities. Programs would be made known, but they were difficult to access and there was never enough time to complete. Most of the employees seemed to keep to themselves. Possibly because they were over-worked and had no time to socialize with anyone. It just seemed expected that you would be working weekends on any given week. There never seemed to be enough coverage if you wanted to go on vacation and not enough time to train that person if you were lucky enough to get someone to cover.

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Epsilon Response
10y
Thank you for your review. We appreciate your feedback on your experience while working here and are taking this back to our team to discuss. We have received similar feedback regarding managers before and are looking into how to solve this issue going forward. As you know from working here, clients are our top priority, which can cut into taking time out for training. We do our best to take advantage of the times that we can and look to improve going forward with the comments we get regarding this. The more people that share their ideas on how to improve, the better we can be in the future. Again, thank you for your review, we wish you the best of luck! --Human Resources Team

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5.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Hands on experience on big projects/stretch assignments

Cons

Gaps in leadership & lack of growth

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Epsilon Response
3w
Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent team members, great office environment, good work-life balance with many remote opportunities as well as respected flexible time off.

Cons

Work can go into all hours because of teams abroad, meaning messages early in the morning and late at night. Nature of the teams in the company and lack of upward mobility has led to high turn over rate. Demanding clients and complacent managers means you will likely work with not much information and on a major time constraint.

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Epsilon Response
1d
Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
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