A sinking ship in an industry of sinking ships - Technical Resource Manager Epsilon Employee Review

1.0
Sep 4, 2019
Recommend
CEO approval
Business Outlook

Pros

A WFH policy at least half the week.

Cons

As a technical resource it is a complete nightmare. Non-technical account people drive and commit to solutions and timelines without having them vetted out by BSAs or developers. If you try to speak with the client or team to do the right thing by them you get slapped down and told you aren't being a team player. The platform is poorly designed and buggy. Fine for getting out email but any data hygiene is out the window and compliance is barely supported. Platform releases are performed like a start up. They are usually during the work week and even business hours. There is no roll back plan or basic testing before release in a production mirror. Like the entire industry Epsilon was losing money and was sold. The benefits got worse and cost more. Raises are poor. If you get an offer make sure you are happy with it or walk away. Acquisitions usually spell chaos for a couple of years. It is most likely going to get worse before it gets better. Unless you are allowed to have a position that can make a positive and rewarding change expect frustration galore. You can only hope the new company has a better and cleaner vision. Nights and weekends can be sprung on you at any moment with zero consideration or compensation. Don't expect a thank you and don't expect to take another day off during the week to make up for the extra hour or day(s) you worked.

Explore other reviews about Epsilon

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Work culture, people that work here, and hybrid work.

Cons

Compensation and of course corporate politics.

1.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no "Pros". Company is getting driven into the ground, quickly. Unlimited FTO - sure nice if you EVER get to take time off

Cons

Employees have been strung along last year (2025), told there would be Merit Increases -- should have been in March 2025 (didn't happen); then we're told it would be in July 2025 (didn't happen); then we're told would have a meeting in Sept 2025; there was a All Hands call and we we're told ONLY Top Performers would get a BONUS, and no one else. Then, in Jan 2026, there was money Allocated for FULL Merit Increases for April 2026. NO Senior Mgnt Communication. It's the end of March 2026 and we are told from our Managers (NOT Senior Mgnt) that there would NOT be any Merit Increases, supposedly "tabled" until July 2026. Time will tell.

7
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Epsilon Response
2mo
Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
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