Just another number in call center - Agent Equifax Employee Review

1.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Here, in fact, is nice place for work, easy accounts and some great benefits. at the beginning.

Cons

Later time it become monotonous, they add multiple accounts without notification, a lot of work and no extra pay, you "lost" the benefits because you didn't reach the goals, or they "forget" about them, poor projection inside, and too low salary in comparative with the level of work. AND WORST they tolerate Xenophobic clients, preferred ones that can only be attended by Americans? by the way we do as double that American agents and pay less that half and make fun of us.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Career growth potential Tools for self improvement Focus on diversity and inclusion Vision of future for applications or roles Available programs for mental and physical well being Strive for greatness

Cons

At times management restructure has resulted in progression delays Some positions can have difficult work / life balance

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There truly are none that are significant enough to mention.

Cons

You're permitted to shout at and harass coworkers at the Hilliard office. I witnessed it happen all the time. There is also blatant racism. Do you know how insane that is? It felt like a demonic cult. You could just feel the negativity all throughout the 6th floor every single day. Whenever company executives would visit the Hilliard office to review, that's when management and those involved in this toxic cult would conceal their harassment of coworkers. When executives would then leave the Hilliard office, that's when the toxicity would continue. Every single department head was aware of it. They were all in on it. There ought to be an investigation of this office. Never seen anything like it.

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