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      Equifax

      Engaged Employer

      Equifax reviews

      Customer Service Representative (Dispute Resolution) - Junior - Customer Service Representative (Dispute Resolution) - Junior Equifax Employee Review

      2.0
      May 4, 2018
      Customer service representative (dispute resolution) - junior
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly partner, great leads, the only thing you earn is very much experience

      Cons

      Considered the lowest in the food chain, they do not care more than their "North American" agents pay attention to the agents behind the phone, they do not care if you are insulted by a Xenophobic client, low income for too much work, when an American with a account earns more than triple that of a Costa Rican with 3 or even 4, a ridiculous quality control evaluation, based on "personal opinions", a boastful CEO of customer service quality, when an American agent does not know how to handle a call without disconnecting it or transferring it to another country without warning, just something awful, counting that only Brownnosers have better opportunities outside the phone

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      5.0
      May 26, 2026
      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, but a large company

      Cons

      Downside of a large company, hard to move around

      2.0
      Jun 12, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

      Cons

      There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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