Pros
I like the actual job duties but for some people they may seem monotonous. They start you off as an outbound agent to verify we have the right email or fax number to fax them forms HR/Payroll/Management need to fill out. If you do get all that information, managements starts giving you different queues to work on: usually they suck because for some reason they're not getting the information or Equifax fax system misses the faxes. If you do well on that, you'll become an auditor: you review the forms. If anything is missing or wrong, you call the employer to let them to fix their mistake. If you meet your quota, you'll become an inbound agent and you definitely have to meet your quota to get promoted to Help Desk. That's the department where you troubleshoot what other agents can't. However you may get moved to Transcribed instead... if management thinks you don't cut it as an inbound agent.
Cons
LOW pay. It was $10 when i worked there and you had to wait 18 months before they hired you. Now it's $12 and 90 days. I know their supervisors got paid $14 and they did a ton. I honestly think they should pay supervisors at least $18 and the Verification of employment specialist $13.50 to start at least for all call volume they want them to meet. Another con: management doesn't care. They don't really try to get to know you or if you bring a complaint or idea on how to ease workflow they'll just say "uh huh uh huh. Ok thank you" and never address it.