A Hot Mess of Unprofessionalism and lack of Employee focus with significant layoffs in place - Customer Experience Equifax Employee Review

1.0
Nov 15, 2018
Recommend
CEO approval
Business Outlook

Pros

The people in the business are genuinely kind and care to do the right thing in their role

Cons

- New C Suite leadership is not engaged with the business to explain their vision - onboarding experience is abysmal - personal reimbursement process for candidate onsite interviews are disregarded even though they say they will do it - too stale of a culture that tenured employees lack awareness of current/innovative ways of working - severe lack of communication from leadership and doesn’t consider a strategic approach to it - reactive environment of working - serious lack of structure and discipline with basic HR policies and enforcement - tenured employees are afraid of new ways of working and there is a dichotomy between new employees vs tenured employees - siloed ways of working, lack of unified approach between sites, and disconnected business units - EWS and Technology is led by dysfunction and outdated style of work/thinking

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Equifax Response
7y
Thank you for your feedback. We take employee experience seriously and our continuously looking for ways to enhance this experience. At Equifax, we want everyone to know that their individual efforts have a real impact on team, function and company success — and that our collaborative efforts are creating positive change by enabling commerce for our customers and consumers globally. Please feel free to reach to provide additional comments or feedback to feedbackefx@equifax.com

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, but a large company

Cons

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3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good services, if they are supported properly. AE teams are a life saver for an AE.

Cons

Lack of training on what the job actually requires. Lack of coordination of operations to sales, AE must do a lot of operational work to resolve ongoing issues and avoid cancellations.

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