Good place to work if you have the dedication - Customer Service Representative Equifax Employee Review

3.0
Apr 27, 2024
Recommend
CEO approval
Business Outlook

Pros

My time as a Customer Service Representative at Equifax was excellent. The training provided me with the skills I needed, and the support from colleagues and management was great. I felt empowered to help customers effectively, and the tools available made the job easier. Overall, it was a rewarding experience, and I would recommend Equifax to others looking for a customer service role.

Cons

However, there were some downsides worth mentioning. The workload could be demanding at times, especially during peak periods, which occasionally made it challenging to maintain a healthy work-life balance. Additionally, while the tools and technology provided were helpful overall, there were occasional glitches or limitations that could slow down productivity.

Explore other reviews about Equifax

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Career growth potential Tools for self improvement Focus on diversity and inclusion Vision of future for applications or roles Available programs for mental and physical well being Strive for greatness

Cons

At times management restructure has resulted in progression delays Some positions can have difficult work / life balance

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There truly are none that are significant enough to mention.

Cons

You're permitted to shout at and harass coworkers at the Hilliard office. I witnessed it happen all the time. There is also blatant racism. Do you know how insane that is? It felt like a demonic cult. You could just feel the negativity all throughout the 6th floor every single day. Whenever company executives would visit the Hilliard office to review, that's when management and those involved in this toxic cult would conceal their harassment of coworkers. When executives would then leave the Hilliard office, that's when the toxicity would continue. Every single department head was aware of it. They were all in on it. There ought to be an investigation of this office. Never seen anything like it.

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