The best thing that we can get while working at EQUINX is sense of accomplishment - Global Service Desk Equinix Employee Review

5.0
Oct 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Your communication skill will be useful in our department. EQUINIX Data Centers located all over the world in proportion to rapidly increased demands for business connectivity. In this growing industry, Service desk is thinking and acting to maintain our customer's business stable. So we are trying to communicate closely and globally with customers, site engineers, CSMs, and other related departments to archive it. If you would like to work globally and like communication, I would like to strongly recommend to work at EQUINIX.

Cons

Since our Data center is working for 24/7, the agent who engages in managing Data Center works in shift. Hence in the beginning of working on EQUINIX, you may feel it is challenging to manage your health, since some of the agent have to work on night shift.

Explore other reviews about Equinix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is strong financially. No chance of layoff. Many opportunities to work overtime if you want extra hours.

Cons

Very busy, they need to hire more people.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Equinix is uniquely positioned because it combines a global footprint with carrier-neutral interconnection, seamless multi-cloud connectivity, power-dense colocation, and low-latency networking, creating an ecosystem that's exceptionally well suited to support the growing demands of AI and digital infrastructure.

Cons

Equinix has built a strong culture over many years, but as the company continues to evolve, there appears to be some tension between preserving what has made the company successful and driving the changes needed for the future. Both perspectives bring value, but finding the right balance will be important. Change is necessary, yet the pace and approach should ensure we retain the experienced employees whose institutional knowledge and customer relationships have been instrumental in building the company. Losing that talent creates risks that can take years to recover from. As a large global organization, decision-making can sometimes be slowed by layers of governance, approvals, and committees. While these structures help manage risk, regularly evaluating whether they are enabling or delaying execution could improve agility without compromising accountability. Career growth is influenced not only by delivering strong results but also by cross-functional collaboration, building relationships, and ensuring accomplishments are visible to leadership. Continuing to strengthen transparent, merit-based recognition, while maintaining consistency in role leveling and hiring practices, will help reinforce fairness and ensure employees feel that impact, execution, and demonstrated capability remain the primary drivers of advancement.

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