Could be more progressive as a tech company - ISR- Inside Sales Representative Esri Employee Review

2.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

It's the people at Esri that makes work worth-while. Great internal networking options available. You will have a corporate job security for years and will have good benefits for your family. The culture is also stellar but I feel that is because they hire over-achievers who will put in the work for less than the company with pay them come time for merit. As once said by a manager at Esri on career and compensation growth " its the journey you put in at Esri, not the event".

Cons

There is a disconnect between HR and Direct Department Supervisors. HR determines your pay and rate, and management seems to only act as your advocate in raises, promotions, and career advancement. Currently, in order to promote Sales Representatives must climb the ladder through SDR, ISR, Mid Market and then to Account Executive sector roles and this leads to a lot of turn-over and lack of employee value. It is a known theme that Esri does not pay competitively in the tech industry, even though they are the #1 GIS company in the market. They also do act like a tech company, remote work is not allowed unless on selective circumstances and on the job responsibilities are not balanced. You can have numerous projects you have to manage each quarter on top of your day to day time of sales phone que, emails, quotations, meetings, and administration tasks. Just never seems like you can have enough time in your day to feel you did your best, even with stellar time management skills.

Explore other reviews about Esri

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I love it here. Amazing culture

Cons

None I can think of.

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Esri pays your health insurance. A few extra holidays that other companies may not offer.

Cons

-Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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