Pros
Their are not many pros to this company other then the pay you get until they decide they have too many people and let you go for any reason.
Cons
The cons are that you go through this rigorous training and are not told till the end of the training that you have 8 min AHT to take care of the customer. I was given a warning if my AHT did not improve and was given the impression that I would be terminated if my AHT did not improve. Finally, I was able to get my AHT to 5-6 min but it is not easy. Then the company had a ransomeware attack and after they recovered things seemed to slow down and they were overstaffed offering VTO almost everyday. At one point they asked if anyone wanted to go part time. My supervisor said my vacation time was approved but it wasnt and had a form for me to sign that if anything else happened I would be terminated. I decided to give my 2 weeks notice and they said since they are already offering Voluntary time off to people as it is that they wanted that day to be my last and would not give me 2 weeks. My evaluations always met expectations except for my AHT which I did correct so I was golden but they didn't need me anymore.