Pros
There are none unless your in IT. IT has a well run well oiled machine there with good people in the face of a Business manager on a personal mission to destroy that company from the inside out.
Cons
You can't think for yourself here, and why should you when you have a senior manager who does all your thinking for you? Do this - wrong. Do it this way - wrong. Do it like I told you to do it the first time - still wrong. The goal was always elimination - you misunderstood the clearly stated goal. You become the rat in the cage who's trying to find the cheese but the cheese keeps moving and somehow that's your fault. Until eventually you give up on trying to do any work that has any real meaning and do your best to keep your sanity while being constantly berated, shamed, mocked and ridiculed for your performance. Sometimes amongst a group of other high level employees/managers, sometimes just your group of other mice in the cage also trying to survive. I have been forced to present changes I didn't agree with based on the countless hours I personally put into researching and holding meetings with cross functional teams and customers impacted by the proposed changes. I have seen her take away meaningful customer focused tasks in an effort to reduce Care's manual efforts which no doubt have since led to an increase in manual work both operationally and in the Care team's front line while also leading to a poor customer experience. I have been a part of poor decisions being made, putting counter productive changes into place affecting customers, other teams, systems and PEOPLE only for her to magically discover this was happening years later (after the damage had been done) and she puts all her people into correcting this problematic process pretending she had no idea it was happening and she's everyone's golden child hero now because she fixed something she broke so she could fix it and save the company money. Countless current and former employees have reported this person's behavior, tactics and ethics to no avail. HR is either blind or purposely turns their blind eye in the face of employees being verbally and mentally abused, and people who must work for survival in this world we live in are willing to deal with more than any one person ever should at a cost to their own personal lives and mental health to maintain their financial security. When your abuser is directly responsible for your personal financial well being and safety, what can you do? You suck it up and deal with it for as long as you possibly can until it catches up to you. I'm still processing fallout from my years of trying to be good at a job I wasn't allowed to be good at, with an incredible amount of work related PTSD, and the internalized idea that I'm not good enough or not smart enough because I had one narcissistic horrible boss. How horrible that they let this continue to happen and praise this person for her job well done. The fact that someone hasn't seen through this yet and weeded her out still absolutely blows my mind.