Ethos - Ruined my career - Customer Engagement Specialist Ethos Life Employee Review

1.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Atul Singh is the only pro at Ethos. He single handedly runs the show down here. Honestly if it isn’t for him there would be no Revenue dept in India.

Cons

I had a highly negative experience working for this employer. They have a track record of terminating employees for trivial reasons, like using Uber at night, which they claim is unreasonable. The pay is subpar, and the workload is excessive, often requiring employees to work long hours, including weekends, just to meet their assigned tasks. What's more, the promises made during talent acquisition, including various allowances, are often rescinded without warning. The company's leadership fosters a toxic environment where they seem more interested in undermining each other than supporting the team. Multiple rounds of unexplained layoffs only add to the sense of job insecurity, and the company consistently fails to deliver on its promises. Training is practically nonexistent, and employees are expected to fend for themselves. There's a disturbing lack of respect between engineers and the customer support team, and a glaring disparity in treatment between high-paid and low-paid employees. Some employees even resort to stealing food and snacks, highlighting the lack of a healthy work culture. Managers are ill-equipped to handle their teams, and personal biases from leadership can result in targeted harassment. Overall, this company is a minefield of workplace issues, and I would strongly advise against working there.

Explore other reviews about Ethos Life

5.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

growing fast. high velocity culture. data driven. focus on ai. no politics.

Cons

stock price has been low. hope it grows fast.

4.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The managers are patient and are committed to helping this new team be successful. The benefits are some of the best offered by any employer. The people they hire are professional, respectful, and work well as a team.

Cons

One suggestion I would offer is additional structured training for licensed agents in Expansion. As a licensed agent, one of the core principles that has shaped my work ethic is the importance of creating an exceptional client experience. I have always done this by staying educated and current on product changes, communicating effectively, and consistently following through on commitments I make to my clients. At Ethos, however, I received little to no formal training on the various products we offer, when one product may be more appropriate than another, or how to fully utilize our internal systems to best serve clients. While it has been encouraged that agents use AI as an initial resource for answers, this is not an ideal substitute for foundational training, and its lack of efficacy is detrimental to the goal of providing clients with confidence, clarity, and a seamless experience. Relying on AI for operational and product knowledge often requires significant time simply to ask the right questions, with no guarantee of receiving a complete or accurate answer with congruency. This creates inefficiency for agents and inconsistency for clients. If I were provided even one dedicated week of training on Ethos’ proprietary Salesforce processes, the agent portal, and the products within that system, I would be significantly more effective and successful in my role. More importantly, our clients would receive a stronger experience because I would be fully equipped to serve them at a higher level. I have seen colleagues who are highly effective with these systems and product knowledge, and their efficiency clearly contributes to stronger production and better client experiences. With the right training, I believe more agents could achieve that same level of productivity and customer experience.

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