Pros
Not much to say here. They are trusted by pharma to do contract testing at their Lancaster facility and can be trusted. They offer mediocre benefits, which is better than no benefits.
Cons
I worked for the PSS division which is what they call insourcing. Insourcing is essentially having Lancaster employees contract out at pharma companies instead of hiring temps and employees. Their employees get paid significantly less than the employees of host company they perform services to. When the host company has a holiday break, Lancaster employees are required to use PTO days from a limited bucket of PTO days which is combined with sick days. They do not allow employees to take unpaid days off, resulting in one of the worst time off policies in the industry. In addition other major issues include: Very low pay for the industry. Many inefficient unnecessary layers of management. Treat employees like children. To impress client site employees need to spend significant amount of time on metrics and come up with way to save client money, but Lancaster gets all the credit and not individual employee. Computer problems are common, bad technology infrastructure, and unprofessional tech support. Wastes money by having redundant SOPs and trainings in Lancaster, PA. Should focus on only following client SOPs. Management is tied down by inflexible policies Very cheap company.