A mix of great opportunity and frustration - Senior IT Analyst Exelon Employee Review

3.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

I started two years ago after graduating with a BS in IT. I had previously interned the summer prior and was offered a competitive starting salary as a contractor with the idea of transitioning to an employee. Within 6 months they made me an offer as an employee and it was for a Senior level position, with a pay bump. This has been great for my career and I've taken on a lot of responsibility very quickly as I am the only employee on the system I work on. I've also been approached to work on a pioneering pilot project, and had the opportunity to present the project to several VPs and the CEO of one of the utilities. I've been awarded prizes for innovative ideas as well.

Cons

- Work life balance is off. For the past 2 years I have been the only employee on a system that processes a rather significant sum of money daily, I am responsible for 24/7 application support. I've gotten calls at 2 AM, had to stay up from 11 pm to 7 AM unexpectedly, etc. I finally have another employee joining my system who should be able to provide some relief. - Leadership is very apprehensive regarding new ideas and new technologies, even for low risk projects. They often opt for far more expensive solutions with the expectation that it will be easier to maintain or find contractors to work on the system, but that's not always the case. I presented an innovative solution that would have saved a considerable sum over the proposed solution, yet it was shot down. My solution was later brought back up by senior management several months later as potential solution to some other issues though. It was frustrating to see my idea shot down and recycled as someone else's later on. - Leadership tends to rely too much on (new) contractors and don't always listen to employee concerns. A major project was delayed due to contractors having the final decision in a system design, getting it wrong, and having to redesign a significant portion. A lot of that work fell back to me. I made my concerns with the original design known, yet they continued work anyway. That project was officially "finished" nearly two months ago, yet there are still glaring issues in user experience that no one is terribly concerned about fixing.

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Exelon Response
11y
Thank you so much for posting this review! Exelon greatly values the hard work of our employees and we appreciate you taking your time to share your thoughts. Please feel free to email CorporateTalentAquisition@exeloncorp.com with any additional information you would like to provide. Thanks again!

Explore other reviews about Exelon

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Lots of smart people to learn from. 2. People are willing to teach/mentor/support you in your job. 3) Easy to move around and learn different parts of the company.

Cons

Training can be more organized and detailed Too much corporate speak

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Exelon Response
3w
Thanks for sharing your experience and for being part of the team! We’re glad to hear you’ve found supportive colleagues and opportunities to learn and grow—that’s something we really value. We also appreciate your feedback on training and communication. There's always room for improvement and we encourage you to share your feedback with your manager, training team, and/or your department's HR partner. Thanks again for your feedback—it really helps us get better!
3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Compared to other companies… Exec leadership is good at change management communications. They make it obvious what they’re planning to do next as external pressures increase. Everyone has access to copilot There are a ton of benefits (but they’re confusing and disorganized). Parking rebate, education reimbursement program,

Cons

The worst tech organization I’ve ever worked with. Technology is extremely outdated and the people aren’t helpful. They’ll close your ticket without ever contacting you and you’re left spending hours going in circles. This makes their onboarding VERY difficult for new employees who can’t find anything. Customer service roles are very very unhelpful. For example- credit card group sent the job aid in response to a question, I shared with them the exact areas where the job aid links were broken and incomplete and got no response. Compensation was lower than the market by a significant margin.

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Exelon Response
2w
Thank you for your positive comments regarding communication, AI access, and benefits. We recognize that reliable technology and responsive tech support are both critical to a positive employee experience —especially during onboarding. It’s concerning to hear that you encountered difficulty getting assistance and unresolved tickets. That’s not the experience we aim to provide, and your feedback highlights areas where we clearly need to improve.
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