Kind of bad, kind of fun - Total Loss Specialist I Exeter Finance Employee Review

2.0
Apr 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Staff was cool, not too much drama because we worked from home, no need to go into the office.

Cons

Pay was low for the volume the expected and got, way too much responsibility on the total loss department because the other departments were, in my opinion, incompetent. Nonsense transfers from other departments even though some of them had nothing to do with total loss, a customer service team that didn't understand operations and always asked questions with impressively simple answers (honestly not their fault, they were outsourced and based out of another country), overbearing managers with mouse trackers, activity trackers, forced participation on biased employee of the month, quarter, year celebrations, constant monitoring of team chats even though they were work appropriate, management still made it a point to put you on work status, hop on a call, and tell you to stay focused, as if comradery isn't essential to the workplace for some people.

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Exeter Finance Response
2y
We appreciate your feedback on your experience at Exeter. We acknowledge that Exeter has a duty to its investors. But we also care deeply about our employees' well-being. We regret that you were dissatisfied with your compensation package compared to your workload. We do perform regular and comprehensive market analyses that compare Exeter not only to the industry in general, but also to other companies and job roles that are most similar to Exeter. The results have indicated that our compensation packages are equal or higher than those of comparable companies. We are glad to hear that you enjoyed the advantages of a remote work environment. This flipside of enjoying a remote environment is that we have a responsibility to our employees, customers, and investors to monitor how work gets done. Thank you for your time at Exeter. We wish you well in your future endeavors.

Explore other reviews about Exeter Finance

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Low turnover. Management is great. PTO time.

Cons

Late hours. I’d prefer getting off a little earlier daily to allow time with my family.

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Exeter Finance Response
1mo
Thanks for the thoughtful feedback — we really appreciate it. We’re glad to hear the support from management and the team has made a positive impact during your time here. We also appreciate the honest insight around scheduling and family time, and we’ll continue working to create the best experience possible for our employees. Thanks for being part of Exeter!
3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home The ability to work independently Ability to grow within the company

Cons

Workload sometimes was not evenly dispersed System issues causing delays with completing the job

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Exeter Finance Response
4w
It sounds like you got to experience a lot of what makes Exeter a great place to work — flexibility, trust, and the chance to grow your career. We appreciate the real-world perspective on workload distribution and system challenges. The people doing the work every day often have the best view of where improvements can make the biggest impact. Thanks for sharing your experience with us, and we wish you all the best moving forward.
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