Great company until it wasn’t - Senior Collector Exeter Finance Employee Review

3.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

They allow you to negotiate for more if you have experience in collections. Work schedule was good. Incentivized for high performance.

Cons

The executive and director teams are out of touch with the market. They lend money to anyone with a heartbeat then prey on them to pay no matter what’s going on. They pretend like they care about your well being but it’s all a facade. Policies are put in place on a whim and without any thought of the impact. If you don’t have experience in the industry you will struggle and corrective action will ensue. Training is subpar and needs to be revamped and more follow through. Management finds every way to keep you from getting your incentive if you put in a notice to leave. HR is better than the secret service at taking bullets for incompetent executives and managers. They won’t promote and help you to grow if you’re a great collector due to fact that they need to collect money. There is no cohesiveness and anyone from a director and above is toxic with the exceptions of a few.

Explore other reviews about Exeter Finance

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Low turnover. Management is great. PTO time.

Cons

Late hours. I’d prefer getting off a little earlier daily to allow time with my family.

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Exeter Finance Response
1mo
Thanks for the thoughtful feedback — we really appreciate it. We’re glad to hear the support from management and the team has made a positive impact during your time here. We also appreciate the honest insight around scheduling and family time, and we’ll continue working to create the best experience possible for our employees. Thanks for being part of Exeter!
3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home The ability to work independently Ability to grow within the company

Cons

Workload sometimes was not evenly dispersed System issues causing delays with completing the job

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Exeter Finance Response
4w
It sounds like you got to experience a lot of what makes Exeter a great place to work — flexibility, trust, and the chance to grow your career. We appreciate the real-world perspective on workload distribution and system challenges. The people doing the work every day often have the best view of where improvements can make the biggest impact. Thanks for sharing your experience with us, and we wish you all the best moving forward.
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