A good place to work, not without its shortcomings - Lodging Partner Associate III Expedia Group Employee Review

4.0
Sep 3, 2020
Recommend
CEO approval
Business Outlook

Pros

- Leadership seemed very accessible and reasonably democratic. - The people I worked with were generally excellent and the work stimulating. - I felt encouraged to participate in process improvements and generally engage in the way my team did its job

Cons

- Initial training is highly abbreviated to the point of being incomplete; ongoing training for established agents for new tools/processes could also be skimpy or non-existent beyond updating reference/knowledge resources. Those knowledge resources were not particularly well-optimized for search, use, and error correction. A lot of gaps were left to be filled by posting basic questions to the relevant internal comms channels. Depending on the particular workflow, the result seemed to be a wide variation in agent capability and partner/customer experience. - The internal recruiting process, in my experience, was frustrating to the point of being a disincentive to trying in the first place. Interviews sometimes didn't follow the company's own internal guidelines for relevant questions/formats. Follow-up could either lag by months or not occur at all. - Compensation was at the low end for similar roles in my area

Explore other reviews about Expedia Group

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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