Poor call center management - Anonymous employee Expedia Group Employee Review

2.0
Jul 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provided adequate training support for new hire employees and training for existing employees after significant changes. Good benefits (insurance, travel discounts, vacation time)

Cons

Management and Human Resources were ignorant of (or simply defied) employment law. Discrimination against protected classes was encouraged and sexual harassment was common. Whistleblowers received no protection and were punished for standing up to the illegal/inappropriate "status quo."

avatar
Expedia Group Response
11y
As a company, we take all feedback seriously - especially claims of harassment in any form. We have a dedicated, third-party hotline and Website that is equipped to take any information confidentially, which is then reviewed thoroughly and independently. That contact information is (888) 571-6827 and the web address is www.tnwinc.com/expedia. We strongly encourage you to reach out via this channel and help us understand your experience.

Explore other reviews about Expedia Group

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

See reviews by: Helpful|Rating|Date|All